Refund and Returns Policy

Thank you for shopping at Knight Line! We value your satisfaction and aim to make your shopping experience seamless. This Refund and Returns Policy explains the process for returns, refunds, and exchanges.

1. Returns Eligibility

We accept returns under the following conditions:

• The item must be unused, in its original condition, and in the original packaging.
• The return request must be initiated within 30 days of receiving your order.
• Certain items, such as personalized or final sale products, may not be eligible for returns. These will be clearly marked on the product page.

2. How to Initiate a Return

To start a return, please:

1. Contact our customer service team at info@knightlinellc.com with your order number and details about the item you wish to return.
2. Wait for our team to provide you with return instructions and a return authorization (if applicable).
3. Ship the item back to the address provided using a trackable shipping method.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
• We recommend using a trackable shipping service, as we are not responsible for lost return packages.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the refund status. If approved:

• Refunds will be issued to your original payment method within 30 business days.
• Shipping fees from the original order are non-refundable unless the return is due to our error.

5. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange for a different size, color, or product, please contact us to confirm availability.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

• Personalized or custom-made products.
• Items marked as “Final Sale” at the time of purchase.
• Perishable goods or hygiene-related products (e.g., cosmetics, undergarments).

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us within 30 days of delivery.
• Provide photos of the damage or defect along with your order details.
• We will arrange for a replacement, refund, or repair at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

• Check with your bank or credit card provider, as processing times can vary.
• Contact us at info@knightlinellc.com, and we’ll assist in resolving the issue.

9. Contact Us

For any questions about our Refund and Returns Policy, please reach out to:

Knight Line
Email: info@knightlinellc.com
Phone: +1 9495250544

Thank you for choosing Knight Line. We’re here to ensure you have a great shopping experience!